Skip to content
Effective date: 2026-01-25
Welcome to ShineYOO (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or purchase from shineyoo.shop (the “Site”). By using the Site, you agree to the practices described here.
1. Information We Collect
We may collect the following categories of information:
Contact information: name, phone number, email address, shipping address, billing address.
Order information: products purchased, order number, payment status, delivery details.
Account information (if you create an account): login credentials and account preferences.
Device and usage information: IP address, browser type, pages visited, time spent, and cookies.
2. How We Use Your Information
We use your information to:
Process and fulfill orders, including shipping and delivery.
Provide customer support and respond to inquiries.
Communicate important updates about your order, policies, or the Site.
Improve our products, services, and website experience.
Prevent fraud, abuse, and unauthorized transactions.
Comply with legal and regulatory obligations.
3. Payments
We use third-party payment providers to process payments. We do not store full payment card details on our servers. Your payment information is handled securely by the payment provider according to their policies.
4. Shipping & Delivery Tracking
Your order may include multiple shipping stages. Some tracking information may not be available publicly during certain stages. If tracking is not visible, you may contact us and we will assist with status updates. Local last-mile tracking (e.g., J&T Express) may be available with a trackable number.
5. Cookies and Similar Technologies
We use cookies and similar technologies to:
Remember your preferences and shopping cart.
Analyze website performance and usage.
Support essential site functions.
You can adjust cookie settings in your browser. Disabling cookies may affect certain features.
6. Sharing and Disclosure
We may share your information with:
Service providers who help operate our business (e.g., logistics partners, website hosting, analytics tools).
Payment providers to complete transactions.
Legal authorities if required by law or to protect our rights and users.
We do not sell your personal information.
7. Data Retention
We retain personal information only as long as necessary for:
Order fulfillment and after-sales support,
Legal, tax, accounting, and compliance requirements,
Dispute resolution and fraud prevention.
8. Data Security
We take reasonable measures to protect your information. However, no method of transmission or storage is 100% secure. Please use the Site responsibly and keep your account credentials confidential.
9. Your Rights and Choices
Depending on applicable law, you may have rights to:
Access or correct your personal information,
Request deletion of certain information,
Withdraw consent for marketing communications.
To make a request, please contact us at the emails below.
10. Children’s Privacy
Our Site is not intended for children under 13. We do not knowingly collect data from children.
11. International Visitors
Currently, we primarily sell and deliver within Malaysia. If we expand to other regions in the future, this policy may be updated accordingly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
13. Contact Us
For privacy questions or requests, contact:
[email protected]
[email protected]
